Marine Electronics Dealers Establish Reciprocal Service
In a joint announcement, Gerald A. Gutman, president of NAVCOM, Inc., Tom Collins, president of Collins Marine Corporation, and Don Derryberry, vice president of Gulf Radiotelephone and Electronics, introduced a new high level of service called R.S.V.P. for vessels making port in or near New York, San Francisco, Houston, Aransas Pass and Galveston, Texas, and Morgan City, La.
Mr. Gutman explained the new R.S.V.P. service by saying: "Our three-way agreement provides each other's customers with the same high-quality service they would get 'at home.' This reciprocal service is necessary today, more than ever before, because navigation and communication equipment is becoming more and more sophisticated.
"The problem is compounded," Mr. Gutman continued, "by skyrocketing vessel operating expenses which cost shipowners many thousands of extra dollars if turnaround time or time en route is increased because of malfunctioning equipment or the inability to get rapid, expert repairs." Reciprocal service is one way that NAV-COM, Collins Marine and Gulf Radiotelephone have chosen to assure their customers that they are getting the best service available. All three companies maintain the highest level of marine electronics engineering capability, but in addition, each can now call on the other for specific information about installation made by one of the group.
"If a system installed by one of the R.S.V.P. members malfunctions while the vessel is in my area," said Collins Marine president Tom Collins, "our engineers and technicians will be capable of the fastest turnaround possible." Reached at his company's office in Pasadena, Texas, Gulf Radiotelephone vice president Don Derryberry added: "Our R.S.V.P. service agreement does not represent a merging of our three companies. It is, however, one way we provide our customers with superb service when they need it on the East or West coasts." The three companies are located as follows: East Coast—NAV-COM, Inc., 2 Hicks Street, North Lindenhurst, N.Y. 11757.
West Coast — Collins Marine Corporation, Pier 32, Embarcadero, San Francisco, Calif. 94107. Gulf Coast —- Gulf Radiotelephone and Electronics, Inc., 333 Watters, Pasadena, Texas 77504.